Refund policy

RETURNS

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case. 

All items must be shipped to Returns Department and postmarked within 14 calendar days of being delivered. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process. Ship the item back to our address:

Shop Hart Line

693 Moore's Mill Drive

Auburn, AL 36830

The following items are FINAL SALE:

Sale Items

Jewelry + Accessories

Hair Accessories

Home + Gift Items

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

 

ALL ONLINE ORDERS WILL BE ELIGIBLE FOR RETURN IN THE FORM OF ONLINE STORE CREDIT ONLY WITHIN 14 CALENDAR DAYS OF DELIVERY.

Refunds will be issued in the form of store credit. 

Store credits are eligible on non-final sale items when postmarked within 14 days of being delivered. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up, and perfume free. 

Your store credit will be sent to the email address associated with the order that was provided at checkout. If you do not see your store credit in your inbox please check your spam folder. 

 

Pickup Orders:

  • When you receive your order confirmation don't go to the store just yet! 
  • You’ll receive an email when your order is ready for pickup.
  • Orders placed before 1:00 pm will be available within the next 24 hours.

 

Shipping:

  • Please note we are not responsible for any packages lost or missing in the shipping process. 
  • All purchases are shipped through the United States Postal Service (USPS) 
  • All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date. 
  • 2-3 business days is the processing time and does not include the shipping time.
  • 3-5 business days is the shipping time and does not include processing time. 
  • We start processing weekend orders on Monday in the order that they were received. Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

 

Refunds:

  • Please allow 5-10 business days for processing your store credit.
  • Once processed your store credit will be sent to the email associated with the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder.  
  • We do not notify customers when we receive the return package to our warehouse. We recommend keeping your return tracking so you can track when it has arrived at our warehouse. 
  • If you haven’t received store credit in a timely manner you can email us at tori@homeandvineauburn.com. Please include your order number and first and last name in the email.

 

Exchanges:

  • Due to the limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

 

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

  • Damages must be reported to us before wearing the garment. Tags must still be attached.
  • All reports must be made within 3 days of receiving your garment or it will not be accepted.
  • Please contact us immediately at tori@homeandvineauburn.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.

 

If you have any questions about our return policy feel free to email us at shophartline@gmail.com

 

 

 

We have a 14-day return policy for store credit, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shophartline@gmail.com. Please note that returns will need to be sent to the following address: 693 Moore's Mill Drive Auburn, AL 36830 or 1594 Marie Loop Auburn, AL 36830


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shophartline@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as necklaces, bracelets, and earrings. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shophartline@gmail.com.